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Are Your Business Relationship Records Ready for FINTRAC?

This article is focused on business relationships that are not account-based (which means that if you are a financial institution or a securities dealer that only conducts transactions with your customers in the context of the accounts that they hold with you, you can skip this one).

Over the past few months, I have assisted some of my clients with their Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) examinations.  While I cannot generally answer questions on my clients’ behalf during these meetings, I can help them prepare for the examination, understand what the examiner is asking for, and redirect them if they stray off track (provided that they have signed an Authorizing_or_Cancelling_a_Representative form). While the businesses examined were quite different in size and complexity, their examinations have been similar, particularly when it came to questions about business relationships.  

For certain types of reporting entities, including money services businesses (MSBs), real estate businesses, and dealers in precious metals and stones (DPMSs) (which are the focus of this article), during each on-site review, the FINTRAC examiner requested a list of all the “Business Relationships” for the review period. Certain information was requested, which was the same in each instance, and included the following:

  • The purpose and intended nature of the business relationship (sometimes called PINBR for short);
  • The risk rating;
  • The date the reporting entity entered into a business relationship with the customer; 
  • The records of any ongoing monitoring (or enhanced measures for high risk business relationships) that has been conducted; and 
  • The last time the customer information was reviewed/updated.

In most cases, this information was not requested in advance.  This meant that it needed to be provided to the examiner while the examiner was on-site (typically a single business day).  For some reporting entities, obtaining this information was not something that their recordkeeping systems were set up to do easily.

Quick Review – What is a Business Relationship?

The Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations (PCMLTFR) defines a Business Relationship as:

Any relationship with a client, established by a person or entity, to conduct financial transactions or provide services related to those transactions and, as the case may be,

(a) If the client holds one or more accounts with that person or entity, all transactions and activities relating to those accounts; or

(b) If the client does not hold an account, only those transactions and activities in respect of which that person or entity is required to ascertain the identity of a person or confirm the existence of an entity under these Regulations.

If you’re not entirely certain what that means, FINTRAC’s guidance on Business Relationship Requirements provides additional clarification:

You enter into a Business Relationship when you conduct two or more transactions where you have to:

    1. ID an individual; or
    2. Confirm the existence of an organization.

Specifically, conducting the following transactions or activities that require you to identify an individual or confirm the existence of an entity:

  • Remittances or transmissions of $1,000 or more (for MSBs);
  • Foreign currency exchange of $3,000 or more (for MSBs);
  • Issuing or redeeming negotiable instruments of $3,000 or more (for MSBs);
  • Large cash transactions (for all reporting entity types);
  • Suspicious transactions and attempted suspicious transactions (for all reporting entity types);
  • Activities which trigger a receipt of funds record (for Real Estate);
  • Virtual currency exchange transactions of $1,000 or more (for MSBs as of June 1, 2020);
  • Large Virtual Currency Transactions Reports (for all reporting entities as of June 1, 2020); and
  • Activities which trigger the creation of a client information record (it’s probably worth mentioning here that these will also trigger a third party determination):
    • Entering into an ongoing service agreement with a customer that is an entity (for MSBs); and/or
    • Entering into a purchase or sale agreement (for Real Estate).

In its simplest form, a business relationship means that a client or customer has done two things that cause identification requirements to be triggered.

Business Relationship Recordkeeping & Monitoring

When you establish a Business Relationship with a customer, you have three things to do.  

First, determine and record the “purpose and intended nature” of the Business Relationship. Some examples provided in the FINTRAC guidance are: 

For MSBs:

  • Foreign exchange for travel or purchase of goods; 
  • Funds transfers for family support or purchase of goods; 
  • Buying/cashing money orders or traveller’s cheques; 

For Real Estate businesses:

  • Purchasing or selling residential property;
  • Purchasing or selling commercial property;
  • Purchase or selling land for commercial use;

For DPMSs:

  • Purchasing or selling jewellery;
  • Purchasing or selling precious metals (for example, gold, silver, platinum, or palladium); and
  • Purchasing or selling precious stones (for example, diamonds, sapphires, emeralds, tanzanite, rubies, or alexandrite).

Next, you need to conduct ongoing monitoring of all Business Relationships, based on the level of risk.  This seems to be where the biggest stumbling blocks are for reporting entities. The purpose of ongoing monitoring is to ensure the following:

  • Detect any transactions that need to be reported as suspicious;
  • Keep identification and beneficial ownership information, as well as the purpose and intended nature records, up-to-date;
  • Reassess the risk level based on their transactions and activities; and 
  • Determine if the transactions make sense given the nature and purpose recorded.

It is not enough just to conduct the monitoring, you must be able to produce some type of record that proves that you’ve done the monitoring. The record should be specific about what was done, and what conclusions were drawn.

If there is something out of the ordinary, expect that the FINTRAC examiner will ask questions. For example, if a customer has indicated that the purpose and intended nature of the business relationship is “fund transfer for family support” but it is clear that payments are being made that are related to the purchase of goods, questions will be raised. It is expected that information about the purpose and intended nature of the business relationship is updated if it has changed – and that you will ask questions when the actual transaction patterns are different than what you expected.

It is this final step, keeping a record of the measures taken to monitor your business relationships and the information you obtain as a result, that is most crucial to successful examination results. 

The additional information collected about the customer is used to compare your expectations for that relationship, with the transactions that customer is conducting.  

Here are a few examples, broken down by industry:

MSBs

If the nature and purpose provided was foreign exchange for travel, does it make sense that the customer returns every other day with $2,700 in cash?   

DPMSs

If the nature and purpose provided was purchasing jewellery as a wedding gift, does it make sense that the customer returns every month on the same day to make a new purchase?

Real Estate

If the nature and purpose provided was the purchase of a first-time owner-occupied home, does it make sense that the customer purchases another owner-occupied home shortly after?  

In each of the scenarios above, it is quite clear that the activities don’t align with the nature and purpose of the business relationship collected. This doesn’t automatically make it suspicious, but certainly leaves some questions that need answering. When you question the customer about the discrepancy, be sure you’re taking notes.  This does not have to be a complete reiteration (though it can be), but simply a brief synopsis of the conversation, any additional information collected and/or adjustments made to the customer’s risk rating. It should be written in a way that would be clear to someone from outside of your business that is reading the notes two years later.

Recording these types of discussions is paramount to evidence that you’re meeting your ongoing monitoring obligations because, in the compliance world, if you can’t prove it… it never happened.

FINTRAC Exam Readiness Tool for Business Relationships

We’ve made a quick checklist to help you prepare for your FINTRAC examinations.

Question Response & Action Plan
Can I generate a list of my business relationships for the examination period?
Is there a risk rating recorded for each business relationship?
Do I have evidence of ongoing monitoring being conducted?
Do I have evidence of enhanced due diligence and enhanced transaction monitoring for high risk business relationships?
Do I have the date of when I entered in the business relationship with each customer?
Is there a record of the last time the customer information was reviewed and/or updated?

 

Need a Hand?

Outlier has created a FINTRAC Examination Preparation Package, and it can be downloaded for free here.  FINTRAC has also provided information on their assessment manual, which details the approach and methods it uses to conduct compliance examinations

For additional information, assistance, or a review of your FINTRAC Examination submission package (the information requested by FINTRAC for an examination), you can get in touch using our online form, by emailing info@outliercanada.com, or by calling us toll-free at 1-844-919-1623.  At Outlier, we firmly believe that good compliance is good business.

Is Your MSB Ready for a FINTRAC Exam?

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We get a lot of questions about examinations conducted by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). While we’re happy to be able to help our customers in their examinations (you can check out our free resources for FINTRAC exams here), the responsibility during the examination will rest with the money services business (MSB), mainly with the MSB’s Compliance Officer.

FINTRAC’s expectations have changed dramatically, since MSB’s were first required to comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and its enacted regulations. In 2015, we noticed that there was a dramatic shift in focus of MSB examinations. FINTRAC’s examiners were much more interested in detailed procedures (documents that describe how MSBs are complying with the PCMLTFA and regulations), and the Risk Based Approach.

One of the most important things that MSBs can do to ensure that their AML compliance programs are up to date, and at the same time, prepare for FINTRAC examinations, is to read FINTRAC’s published guidance. Two important guidance topics published in 2015 are, the Risk-Based Approach Guide (this guide describes what is the risk-based approach) and the Risk-Based Approach Workbook for MSBs (this workbook is for MSBs looking to implement a risk-based approach). While guidance published by FINTRAC doesn’t carry the weight of law or regulation, it does provide valuable insight about FINTRAC’s expectations.

Another excellent source of information is FINTRAC’s published Policy Interpretations. These are FINTRAC’s official answers to questions asked by MSBs and other reporting entities.

In Person & Desk Examinations

Whether the FINTRAC exam is in person or desk (conducted by phone) examinations, they follow very similar formats. The key difference is the regulator’s ability to request additional operational data during onsite examinations.

It is ok for you to take notes throughout the examination process (and we recommend that you do). You are permitted to have a lawyer, consultant or other representative with you (if you do, FINTRAC will request that you complete the Authorized Representative Form in advance). While your representative cannot generally answer questions on your behalf, they can prompt you if you are nervous or stuck, and help you to understand what is being asked of you, if it is not clear.

If you do not speak English and/or French fluently, we highly recommend that you have a person present who can translate questions and responses for you.

If you are not certain what the examiner is asking for, you should always ask for clarification before answering.

For in person examinations, do not invite the examiner to have a pint, lunch or even a coffee. FINTRAC has very strict policies around bribery, to the extent that if I am out socially with an acquaintance who works for FINTRAC, I cannot pay for their tea. It may feel a little bit “over the top”, not to be able to extend these courtesies, but don’t be offended – it’s not you, it’s policy.

The Introduction

The examiner will provide a brief overview of the examination process as a formal opening to the examination. At the end of this introduction, the examiner will ask if you have any questions. At this point, it can be useful to provide a very brief (five minutes maximum) overview of your business.

Your introduction should reflect the materials that you have already submitted to FINTRAC (which ideally included an opening letter that described anything about the business that would not be readily apparent to the examiner, or anything that you believe could be misunderstood). Key facts about your business include:

  • Your corporate structure and ownership;
  • The types of products and services that are offered / types of transactions that are conducted;
  • Where your offices, agents and customers are located;
  • How you connect with and your customers; and
  • Anything significant that has changed since your last FINTRAC examination.

This synopsis must be very brief. If there is anything that is complex, it should be included as an explanation in your initial package (preferably in a simplified chart form – for example an ownership structure chart).

The examination will then begin. At the end of each section, the examiner will ask if you have any questions and let you know whether there are any deficiencies.

Part 1 – FINTRAC MSB Registration

In this part, FINTRAC will go through your MSB registration field by field and confirm that the information is accurate. The most common errors that we have seen are:

  • Not listing a trade name/operating name;
  • Not listing all relevant locations;
  • Listing bank accounts that are inactive or not listing bank accounts that are active;
  • Not including MSB or agent relationships (either buying from or selling to another MSB);
  • Incomplete ownership information; and
  • Senior Management and/or Compliance Officer information, that is out of date.

Although it is not technically part of the registration, some examiners will ask about the Compliance Officer’s responsibilities/duties at this stage.

Failure to update the MSB registration in the “prescribed form and manner” is the single most common deficiency for MSBs from 2008 to the present, accounting for deficiencies in 61% of examinations (according to FINTRAC data released in 2015).

Part 2 – Compliance Policies & Procedures

In this part, FINTRAC will ask questions about the policy and procedure documents that you have provided in advance of the examination. There are a few standard questions that are generally asked:

  • Who wrote the policies and procedures?
  • Were the versions submitted to FINTRAC the most recent versions?
  • When were they updated?
  • When and how do you identify your customers?
  • How do you ensure that identification is up to date?
  • How do you monitor transactions?
  • How do you recognize, document and monitor “business relationships” (note: this is any time that you have either an ongoing service agreement with a customer and/or your customer has performed two or more transactions that require identification).
  • What are indicators of a suspicious transaction?

The examiner will also ask a number of questions based on the documents that you have submitted, including questions about compliance-related processes.

Part 3 – Risk Assessment

In this part, FINTRAC will focus on your Risk Based Approach, asking specific questions about the Risk Assessment and related documents that you have provided in advance of your examination. Again, there are some common questions that are asked:

  • Do you have any high-risk customers or business relationships?
  • What factors do you consider in determining that a customer or business relationship is high risk?
  • How are customer due diligence and enhanced due diligence different (both generally, and in your processes and documentation)?

Most additional questions will be related to risk management processes. For example, it has been common in the last few months for examiners to ask if a customer or transaction could be rejected (“Yes, if it was outside of our risk tolerance.”)

This may also lead to questions about whether or not an Attempted Suspicious Transaction Report (ASTR) or Suspicious Transaction Report (STR) was filed. If there were reasonable grounds to suspect money laundering or terrorist financing, the answer should be yes, if not, you should explicitly say, “There were not reasonable grounds to believe that this event was related to money laundering or terrorist financing” then provide an explanation.

Part 4 – Operational Compliance & Reporting

In this part, the examiner will ask questions about specific transactions. Some of the cases that you must be ready to explain are:

  • A reportable transaction (generally an electronic funds transfer or EFT) was reported by another reporting entity;
  • A transaction matches an indicator of potentially suspicious activity (if there were reasonable grounds to suspect money laundering or terrorist financing, the answer should be yes, if not, you should explicitly say that “there were not reasonable grounds to believe that this event was related to money laundering or terrorist financing” then provide an explanation); and
  • Business relationships and ongoing monitoring (in particular, if this did not occur earlier in the examination).

During a desk examination, the examiners do not request additional materials.

During onsite examinations, it has become commonplace for examiners to request additional materials. These are generally related to:

  • Business relationships;
  • Ongoing monitoring (including the monitoring of business relationships),
  • High risk customers;
  • Enhanced due diligence; and
  • Other risk-based processes.

Be clear with the examiner about what can be extracted easily from your IT systems, and in the case that data cannot be extracted easily, be prepared to show the examiner an example (or several). If your system has an “auditor access” feature (generally read only access with search capability), it can be useful to set this up in advance of the onsite visit.

Exit Interview

Congratulations – you’ve made it to the finish line!

At this point, the examiner will sum up the findings (if there are any), and read a standard disclosure statement. For most of us, the disclosure statement is terrifying, as it talks about penalties. This is standard process – do not be alarmed. When the examiner has finished, you may ask if a penalty is being recommended (if you’re a worrier, please do this). Not all FINTRAC examiners will provide guidance at this stage, but it doesn’t hurt to ask.

The examiner will let you know when to expect a formal letter (generally within 30 days of the end of an examination).

After the Examination

You will receive a formal letter that details FINTRAC’s findings, as well as whether or not an Administrative Monetary penalty (AMP) is being recommended. In the case that there is a potential penalty, we recommend taking action as soon as possible). In most cases, FINTRAC does not require MSBs to submit an action plan (but your bank might still require that you do this, and it’s a good idea to keep a record of the actions that you’ve taken to correct any deficiencies).

Need a Hand?

If you are an MSB that needs compliance assistance preparing for an FINTRAC exam, remediating findings, or setting up an AML compliance program, please contact us.

Unpublished FINTRAC Penalties

Jonathan Krumins, Vice President, vCAMLO

Today’s guest blogger is Jonathan Krumins, Vice-President, AML Risk & Compliance, at vCAMLO Solutions Inc. vCAMLO provides anti-money laundering (AML) and counter terrorist financing (CTF) support to Canadian credit unions. You can learn more about vCAMLO at www.vcamlo.ca.

Background

Reporting entities (REs) often ask us about penalties, in particular when they are published publicly. Since 2009, The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) has issued Administrative Monetary Penalties (AMPs) against persons and entities that were found to have violated the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, and its associated Regulations. In many cases up to 2013, FINTRAC has published details on its website about each penalty, including the name of the person or entity, the dollar amount of the AMP, as well as the cited deficiencies. The AMP area of their website has two sections – a list of all published penalties, as well as a running total of AMPs imposed since December 30, 2008, divided by sector.

As of June 26, 2013, FINTRAC changed its policy regarding public notice of AMPs, so that they would be published if one or more of the following criteria are met:

  • The person or entity has committed a very serious violation; or
  • The base penalty amount is equal to or greater than $250,000, before adjustments are made in consideration of the person or entity’s compliance history and ability to pay; or
  • Repeat significant non-compliance on the part of the person or entity.

AMPs can only be published once the appeals process is exhausted, which can take years to complete. This process can include an appeal to FINTRAC’s director, and a subsequent appeal to the Canadian Federal court.

Understanding this context is vital for RE Compliance Officers. While trend information related to published and unpublished penalties is not likely of interest to frontline staff, understanding these patterns is useful in fielding questions from Senior Management and the Board of Directors.

We have conducted an analysis of data published on the FINTRAC’s website which shows a trend of an increasing number of unpublished AMPs since 2013. These unpublished AMPs were primarily imposed on the Credit Union/Caisse Populaire and Money Service Business (MSB) sectors.

Methodology

We have made all calculations using information available as of April 20, 2015. We examined publicly available information on FINTRAC’s webpage, using the running total of AMPs by sector and the list of public AMPs. We also examined a summary of AMPs as of October 2014 obtained by Outlier through an Access to Information request. Our analysis focuses only on the sectors that have received AMPs, either published or unpublished: Credit Unions (including Caisses Populaires), MSBs, Real Estate Brokers, Securities Dealers and Casinos.

In addition, we accessed “cached” versions of FINTRAC’s website to review past versions in order to include six public AMPs that were issued between August 19, 2009 and April 26, 2010. In accordance with FINTRAC policy, these were removed from FINTRAC’s website after the five year public notice period had expired. We have included this historical data in order to provide a full view of the penalties issued. It is noteworthy that there are likely additional penalties in the process of being appealed (this information cannot be made available until the appeals process is complete).

Published AMPs vs. Unpublished AMPs

By analyzing the list of published penalties, compared to the running total of AMPs, it appears that there have been a significant number of unpublished penalties:

FINTRAC AMPs

Credit Unions

Credit Unions have received the largest number of unpublished penalties, both in terms of number and dollar amount. Credit unions have received 3 published AMPs, totalling $246,690. They have also received an additional 11 unpublished AMPs, totalling $405,855.

Trend analysis: This appears to be a significant increase in overall enforcement action by FINTRAC in the Credit Union sector. The total number of penalties against Credit Unions have increased sharply to 14, which means that Credit Unions now have the second largest number of listed AMPs (published and unpublished), behind MSBs. All penalties against Credit Unions since 2013 were unpublished. This data can also be interpreted to mean that FINTRAC’s enforcement efforts against Credit Unions have increased since 2013, however it is important to remember that AMPs are listed on FINTRAC’s website after they are finalized, which can mean a significant gap between when an AMP was issued and when it is listed, especially if there is an appeal involved.

Money Service Businesses (MSBs)

MSBs have received 22 published penalties, totalling $527,510. They also have received eight unpublished penalties, totalling $68,520. Interestingly, a $12,880 penalty that was published against an MSB on July 11, 2013 no longer appears on FINTRAC’s website.

Trend analysis: MSBs continue to be the leading sector in terms of receiving AMPs, although similar to the other sectors examined, the majority of AMPs that were against MSBs from late 2013 through to 2015 were unpublished.

Real Estate Brokers

Real Estate Brokers have received three published penalties totalling $40,520 compared to three unpublished penalties totalling $25,960.

Trend Analysis: Real Estate Brokers have received relatively few published and unpublished penalties in comparison to the Credit Union and MSB sectors. The number of unpublished penalties (compared to the number of published penalties) is consistent with trends across all sectors.

Securities Dealers

Securities Dealers have received four published penalties totalling $565,180 compared to one unpublished penalty of $21,480.

Trend Analysis: Securities Dealers have received relatively few published and unpublished penalties in comparison to the Credit Union and MSB sectors.

Casinos

Casinos have never received a published AMP, however FINTRAC’s website shows an unpublished AMP of $56,700 issued against a casino. This may be surprising to anyone that has read about BC Lottery Corporation, however, AMPs are not part of these records until the appeals process has been exhausted (and there have been successful appeals).

Trend analysis: It is difficult to establish a trend based on a single data point, however this unpublished AMP shows that the Casino sector is no longer unaffected by FINTRAC penalties.

What Does This All Mean?

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Note: The dates on the above graph represent when FINTRAC’s website was analyzed to calculate the total number of penalties, with the exception of October 2014, which is the “as of” date of an AMP listing received in a Freedom of Information request. Data for unpublished AMPs is only available since 2013.

As of June 2013, FINTRAC began to apply the updated standard for publicly listing AMPs. Since this change, unpublished penalties comprise approximately 42% of all issued AMPs by amount and 43% by number. While this is excellent news for REs that are concerned with the negative media and other reputational risk related to published penalties, it will make it more difficult to assess the reasons that REs are receiving penalties. The specific violations that led to a penalty are only made public by FINTRAC when the AMP is published. In order to ensure that our Credit Union clients are well-informed about industry trends related to penalties, vCAMLO will be requesting additional information and performing trend analysis. Stay tuned!

Your Best Defence

To avoid AMPs, it is essential to constantly test for weaknesses in your compliance regime. Conduct rigorous effectiveness testing (this is required at least every two years), and consider more frequent testing. Finally, ensure that immediate steps are taken to remediate deficiencies received in FINTRAC exams. Deficiencies that re-appear in follow-up exams are taken seriously by FINTRAC, and can lead to penalties, published or not.

Need a Hand?

vCAMLO: If you are a credit union or MSB, and have any questions related to financial compliance, or if you are interested in AML Support Services, please contact us for a complimentary 30 minute compliance discussion.

Outlier: If you need assistance reviewing your technology solution or FINTRAC reporting to be certain that you’re meeting the standard described in this blog, or just someone to chat with to make sure that you’re on the right track, please contact us.

 

 

 

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